Terms and Conditions

The terms and conditions of Kištra’s online sale of toys and other products have been drawn up in accordance with the Croatian Consumer Protection Act (ZZP) and the Civil Obligations Act (ZOO) and constitute prior notice within the meaning of Article 43 (ZZP).

By ordering the product, the Buyer confirms acceptance of the terms of business and is willing to provide us with the basic information necessary to make a purchase and delivery. He accepts that he is aware of our data protection and privacy policies.

The buyer is any natural and juristic persons who makes an order and payment on www.kistra.hr. According to Article 43. of the Consumer Protection Act, a contract in the name and on behalf of a minor or a completely incapable person may be concluded only by their legal representatives, ie partially able-bodied persons may enter into a contract only with the consent of their legal representative. When ordering, each customer is obliged to leave the correct basic personal information required to make a purchase and service.

The seller is Kištra j.d.o.o, Kneza Mislava 15, 10 000 Zagreb. OIB: 91468004028. OIB: 91468004028.

Ordering products is possible 24 hours a day, 7 days a week. Products are ordered on the website www.kistra.hr, via email, Facebook or Instagram.

If the Seller is not able to deliver the ordered product, he will contact the Buyer and inform him about the possible delivery date of products that are not in the supplier’s warehouse. Upon receipt of such notice from the Seller, the Buyer is obliged to notify the Seller by e-mail whether he accepts the new delivery deadline of the order or withdraws from the order. If the Buyer has paid the amount of the order for products that are not in the supplier’s warehouse to the Seller’s business account, the Seller will immediately return the amount of the value of the product that he cannot deliver in case the Buyer cancels the order.


Kištra j.d.o.o. reserves the right to change these terms of use at any time and without prior notice. The changes take effect at the time of publication. Visitors are obliged to notice these changes and adapt to them in a timely manner.


Croatian law is competent for the interpretation and application of legal issues related to the terms of use of materials published on the website of Kištra j.d.o.o. The court in Zagreb is competent for all requests and disputes that could arise from the use of the subject materials.

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